kitsyhaven Order & Shipping Policy

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Thank you for choosing kitsyhaven. We are committed to getting your grocery and kitchen essentials to you safely and on time. The following policy explains exactly how we handle order processing, shipping, and delivery so you know what to expect at every stage — from the moment you check out to the moment your package arrives.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: These orders are prepared and handed to our carriers within 1–2 business days, counted Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally processed the same day. Orders placed after that time, or on weekends, will be handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are sealed with cold-chain insulation and shipped only Monday through Thursday, so they are not left sitting in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown clearly at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground service for all orders shipped within the United States.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for customers who need their order sooner.
Overnight Shipping	Next business day	$29.99 USD	Next-day express delivery (orders must be placed by 2:00 PM EST).

Please note: Transit times are counted from the date your order leaves our facility. Deliveries may take slightly longer during major holiday periods or when severe weather affects carrier networks.

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International Shipping

kitsyhaven also serves customers in Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: Shipments crossing international borders may be assessed import duties, value-added taxes (VAT), or customs processing fees when they reach the destination country. These charges are set by your local customs authority and must be paid by the recipient.

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Order Tracking & Delivery Confirmation

As soon as your order leaves our facility, we will send you an email confirming shipment, including a tracking link and the name of the carrier handling your delivery.

If your tracking number has not arrived, or you see no tracking activity within 3 business days of receiving your order confirmation, please contact our support team and include your order number so we can investigate promptly.

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Order Modifications & Address Changes

Because we work quickly to dispatch orders, processing starts soon after your purchase is completed.

• If you need to correct your shipping address or change your order, please email us within 1 hour of placing it at support@kitsyhaven.shop.
• We will make every reasonable effort to honor your request; however, once an order has been transferred to the shipping carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We take responsibility for getting your order to you in good condition:

• Perishable Items: If a perishable product arrives spoiled, damaged, or otherwise compromised because of a shipping delay, contact us within 48 hours of delivery and include photos. We will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if your items arrive damaged, please reach out within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, available shipping options, or the status of an order, our team is here to help:

• Official Business Name: kitsyhaven
• Customer Support Email: support@kitsyhaven.shop
• Customer Support Phone: 15164990699
• Physical Business Address: 85 SHERMAN AVE, BETHPAGE, NY 11714, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST