kitsyhaven Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At kitsyhaven, your satisfaction guides everything we do. We take pride in the freshness of our grocery selection and the quality of our kitchenware, and we want you to shop with complete confidence. Should your purchase fall short of your expectations, our return and refund process is designed to be straightforward, honest, and fair from start to finish.

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Return Window

• Non-Perishable Grocery & Kitchenware: These items may be returned within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging fully intact.
• Perishable Items: For reasons of food safety, quality control, and health regulations, perishable goods (including fresh produce, dairy, frozen items, prepared foods, and short-shelf-life goods) cannot be sent back to us. However, if a perishable item reaches you damaged, spoiled, past its expiration date, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement (a clear photo showing the issue is required within 48 hours of delivery).

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Non-Returnable Items

The following merchandise cannot be returned under any circumstances:

• Final sale items (clearly identified as "Final Sale" during checkout);
• Goods that have been opened, used, or partially consumed (unless they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Items harmed by improper storage, mishandling, or failure to follow the product's care instructions on the customer's part;
• Return requests submitted after the 30-day window without prior written authorization from kitsyhaven.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None (USD 0.00)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a USD 7.95 prepaid label fee deducted from refund)	None (USD 0.00)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at support@kitsyhaven.shop including your Order Number, the specific item(s) you wish to return, and the reason for the return. For damaged or spoiled items, please attach clear photos of the issue and its packaging.
2. Receive RMA & Instructions: Our team will review your request and provide a Return Merchandise Authorization (RMA) number together with return shipping instructions within 1 business day.
3. Pack Securely: Carefully pack the item(s) in protective packaging. Write your RMA number clearly on the outside of the shipping box (never write directly on the original product packaging).
4. Ship Back: Send the package using a trackable shipping method to the return address included in your RMA email.

Note: Returns shipped without a valid, pre-approved RMA number may face significant processing delays or be refused upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return arrives at our facility, it will be inspected within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Depending on your financial institution or credit card issuer, an additional 3–10 business days may be needed for the refunded amount to appear on your bank statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a kitsyhaven error (for example, a damaged or incorrect item was sent).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Contact us within 48 hours of delivery.
• Non-Perishable Items: Contact us within 7 days of delivery.

Please include clear photos of the affected items and the shipping package. We will promptly issue a full refund or send a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have any questions regarding your return, refund status, or our return process, please reach out directly to our support team:

• Official Business Name: kitsyhaven
• Customer Support Email: support@kitsyhaven.shop
• Customer Support Phone: 15164990699
• Physical Business & Return Address: 85 SHERMAN AVE, BETHPAGE, NY 11714, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST